ERIC · YOUR AI SALES AGENT
Be with your guests.
We've got everything else.
Touchpoints puts an intelligent layer around your entire business. Every call answered. Every text followed up. Every opportunity caught — whether your team sees it or not.
INSIDE
Nothing changes. Your staff stays on the floor, completely present.
OUTSIDE
Nothing gets through. Every call, text and inquiry handled invisibly.
Right now a parent is calling about a birthday party. Your front desk is checking in six kids. Your best employee is running a party on the floor. The phone rings three times and nobody picks up.
That doesn't
happen here.
Meet Eric.
Automate and be present.
He answers your phone before it ever reaches your staff. He knows your packages, your pricing, your hours, your policies — built from one interview with your team.
Your staff didn't hear any of these calls. They were with the guests standing in front of them. Which is where they should be.
LIVE — PICK A CALL
Watch him answer, ask the right questions, and build the booking as he goes.
Other tools send
messages.
This one runs pursuits.
Most systems never see what a parent actually does. Yours watches, and answers what it sees.
TUESDAY
She opens the brochure
A parent gets your birthday brochure, reads the Premium Package, closes it.
Most systems see nothing
WEDNESDAY
She's back on your site
A parent gets your birthday brochure, reads the Premium Package, closes it.
Yours sees all of it
MINUTES LATER
A message built for her
Not a template. A message crafted on the spot, matched to exactly what she engaged with.
"Still thinking Premium for 12?"
NO REPLY
The pursuit continues
A different channel. Then another. It escalates. It adjusts.
Runs until booked or closed on purpose
A BLAST
Ends when you hit send. No reply? Campaign complete. The lead dies quietly and the report calls it "delivered."
A PURSUIT
Doesn't accept silence. It reads what she did, answers that, then moves to the channel she actually replies on. It escalates. It adjusts. It waits when waiting is smarter.
It doesn't quit until there's a yes or a no.
Smart enough to handle it.
Sensitive enough to know when not to.
Eric handles the routine so your team doesn't have to. The moment something needs a person, he says so, hands over everything he already knows, and gets out of the way.
A parent upset about a charge
TO A HUMAN
A coordinator changing a booking last minute
TO A HUMAN
A caller who just needs to talk to a person
TO A HUMAN
No repeating the story. No hold music. No guest wondering whether a machine is deciding for them — you see every handoff the moment it happens.
You didn't miss a thing.
End of your shift. Six hours on the floor. Two parties, a walk-in group, and a parent asking about next month's field trip.
Eric calls you.
The best salesperson, the best operations manager, and a messenger who never forgets — all working around your venue so you can work inside it.
One parent. Three channels.
One conversation.
The only platform built for family entertainment centers that runs AI Voice, SMS and Webchat as one system.
MONDAY EVENING
AI Voice
She calls. Eric answers, walks her through party packages, captures the details. She doesn't book on the call.
Details saved to her record
WEDNESDAY
SMS
She texts about pricing for the bounce house add-on. The system knows who she is and picks up the same conversation.
No repeat. No starting over.
THURSDAY NIGHT
Webchat
She's back on the party page. Webchat greets her by name and offers to lock in the date she mentioned on the phone.
"Ready to hold Oct 4th?"
EVERY OTHER SETUP
Three tools, three databases that have never met. The parent repeats herself. Your staff starts from scratch.
TOUCHPOINTS
One continuous thread. The system knows who she is on every channel. No repeat. Nothing lost between them.
Real owners. Real Saturdays.
“We just don't have time to answer the phone. It takes one of our employees away from a guest that's actually in front of our face.”
Hayden, Fun Warehouse
85,000 sq ft · Myrtle Beach, SC
“90% of the calls we get are questions I already have answers to. They just don't want to listen to the auto attendant.”
Tim, Fun Warehouse
Myrtle Beach, SC
337
leads captured in under a month
COSMIC AIR
70
new subscribers in 3 days, before the phone system was switched on
FUN WAREHOUSE
~$25K
a year in bookings from one website widget
ZONE 28
Your next Saturday rush is in five days.
We build it. We run it. We train your team.
Setup takes two weeks and one interview. Eric sounds like your venue, not like software. Your packages change, we update him. You don't touch it.
Touchpoints · Eric, your AI Sales Agent
Automate and be present.